Privacy Policy

Together We Can Privacy Policy

Together We Can, Inc. (“Together We Can”, “TWC”, “we”, or “us” respects your privacy. This Privacy Policy describes the types of information we may collect from you when you visit our website at https://togetherisbetter.org, https://togetherwecan.clientportal.com, any subdomain of any of the foregoing, or any related mobile or desktop application, including any content or functionality offered on or through any of the foregoing (the “Site”), or when you access or use the services we make available on the Site (collectively the “Service”), whether as a guest, a registered user, or a client. This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.

This Privacy Policy applies to information we collect on the Site, in email, text, or other electronic messages between you and the Site, and through your access to or use of the Service through the Site. It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, nor to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site or Service.

Please read this Privacy Policy carefully before you start to use the Site or Service to understand our policies and practices regarding how we treat your information. By accessing or using the Site or Service or by accepting (including by clicking to accept or agree when the option is made available to you) any TWC terms and conditions that incorporate this Privacy Policy you accept and agree to be bound and abide by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Site or Service for any purpose.

Information We Collect

When you access the Site or use the Service, we collect certain information about you. This may include information:

by which you may be personally identified, such as name, postal address, e-mail address, or telephone number (“personal information”); and/or
that is about you but individually does not identify you, such as your employer/ affiliated organization name.

We collect this information from various sources, such as directly from you when you access or use the Site or Service, from other users acting on your behalf, or automatically as you navigate through the Site or Service. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Information You Provide Us

The information we collect on or through the Site or Service may include:

information that you provide by filling in forms on the Site or through the Service. This includes information provided at the time of registering to use the Site, subscribing to the Service, posting material, or requesting further services.
financial records, files, correspondence, and related personal information or data that is provided, entered, or imported by you, as a user, or by a user acting on your behalf, in connection with such user’s use of the Service (“Data”).
records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect by Automatic Means

When you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing, actions, and patterns, including:

information about the devices you use to access the Site (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of use of the Site or Service (including whether you are a repeat or first time visitor).

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect from you or in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up your experience, and to improve and personalize the Service, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.

Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. Pages of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site are served by third parties, including content and application providers. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.

How We Use the Information We Collect

We may use information we obtain about you, or that you provide to us:

to process requests and complete other transactions you have requested using the Site or the Service, and provide you with products and services you request;
to contact you (including, without limitation, via text message) to authenticate you as a user of the Service or deliver system-related messages, except where you have opted out of receipt of text messages;
to send you information or materials you request;
to respond to your questions and comments and provide customer support;
to communicate with you about our products, services, offers, and promotions;
to operate, evaluate, and improve our business and the products and services we offer;
to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
to comply with applicable legal requirements and industry standards; and
for any other purpose for which you provide your consent.

How We Share Your Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.

We may disclose personal information that we collect or you provide (as described in this Privacy Policy):

to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business;
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Service and other agreements;
for any other purpose which is incidental to the normal use of the Service; and
for any other purpose for which you provide your consent.

Third Party Providers

Without limiting the foregoing, we may also employ third party companies and individuals to facilitate our Site and the Service and to process data, perform Site-related services, provide user support, collect user feedback, or to assist us in analyzing how the Service is used (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers, but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their sites or services.

Third Party Providers my include, but are not limited to, the following:

Text-messaging platforms
Client Portal platforms
Analytics
Other marketing, technical, operational, and other services.

Where your data is sent

Any data or information you provide through the Site is used to establish your Profile as a Prospect or to set up your Client Portal as a Client in our client portal located at https://togetherwecan.clientportal.com and/or to add you to our text-messaging and client support platforms. If you do not authorize these uses of your data or information you provide, simply do not enter your information on the forms located on our Contact Us page.